Consumer Grievance Policy

We have a policy in place should a consumer have a complaint. They may fill out our Contact Form and speak to any member of management. The complaint will be routed to the appropriate department and responded to within a few business days. An “in-person” meeting may be offered to the client as well.

Every reasonable effort will be undertaken to satisfy the customer’s complaint. A complaint forwarded by a State Department of Banking & Finance will be promptly reviewed and a response provided to the Department within a few weeks of the receipt of the complaint by the company.

Credit Report Issues?

  • You may also go directly to the credit bureaus and apply for a free credit report, once a year at
  • If the complaint is about a credit report, they may dispute the inquiry by writing Certified Credit, Avantus Credit or informative Credit.
  • Once a consumer receives a credit report, they may dispute transactions either by E-mail or by phone with the contact information listed on their report.